Refund and Returns Policy

At hqmmt.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our Refund and Returns Policy below for details on how to return items and request a refund.

1. Returns

  • You have 30 days from the date of delivery to return an item.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain items are exempt from being returned, including perishable goods, customized products, or items that were marked as non-returnable at the time of purchase.

2. How to Initiate a Return

To start a return, please follow these steps:

  • Contact us at [email protected] to request a return authorization. Please provide your order number and reason for the return.
  • Once your return is approved, you will receive instructions on how and where to send your package.
  • Please do not send items back without first receiving return authorization.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

4. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • First, check your bank or credit card statement.
  • Then, contact your bank or credit card company, as there may be processing delays.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and follow the return instructions provided.

6. Shipping Costs for Returns

  • Customers are responsible for covering the cost of shipping for returning items, unless the return is due to a mistake on our part (e.g., wrong item sent or product damaged in transit).
  • Original shipping costs are non-refundable.
  • If the item being returned was part of a free shipping promotion, the actual shipping costs will be deducted from your refund.

7. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalized or customized products
  • Perishable goods (e.g., food, flowers)
  • Items that are on sale or marked as final sale
  • Gift cards

8. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately at [email protected]. We will work with you to resolve the issue and ensure you receive the correct or undamaged product.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to contact us at:

Address: 1125 West 41st Street, Savannah, GA 31415, US
Email: [email protected]