Shipping Policy

At hqmmt.com, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy below for information on shipping times, costs, and procedures.

1. Processing Time

  • All orders are processed within 1-3 business days after receiving your order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout, based on your location and the size/weight of the items.
  • Estimated delivery times vary by location:
    • Domestic (within the US): 3-7 business days
    • International: 7-21 business days, depending on the destination
  • Please note that delivery times may be affected by factors outside our control, such as customs delays or carrier issues.

3. Shipping Carriers

  • We use a range of reputable shipping carriers, including USPS, UPS, and FedEx. The carrier for your order will be determined based on your location and the size of your package.

4. Shipping Restrictions

  • We currently ship to addresses within the United States and internationally. However, some locations may have restrictions. If we are unable to ship to your location, we will notify you promptly.
  • We do not ship to P.O. boxes or APO/FPO addresses at this time.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
  • If you do not receive a tracking number within 3 business days of placing your order, please contact us at [email protected].

6. Shipping Delays

  • While we aim to deliver your order within the estimated timeframe, unexpected delays can occur due to factors like weather, carrier delays, or customs processing for international orders.
  • If your order is delayed beyond the estimated delivery time, please contact us at [email protected], and we will do our best to resolve the issue.

7. International Shipping

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees displayed at checkout.
  • Customs clearance procedures may cause delays beyond the estimated delivery time.

8. Lost or Damaged Shipments

  • If your order arrives damaged or if you believe it is lost, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure that you receive your order.
  • Please report any damaged items within 48 hours of receiving your package.

9. Changes to Shipping Information

  • If you need to update or change your shipping address after placing an order, please contact us as soon as possible at [email protected]. We will do our best to accommodate changes if your order has not yet shipped.

10. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us at:

Address: 1125 West 41st Street, Savannah, GA 31415, US
Email: [email protected]